Terms & Conditions of Service

1. Service Scope & Authorization

By booking an appointment through our telephone line (1800-569-1141) or web form, the customer authorizes our independent service technicians to perform technical diagnostics, component disassembly, circuit testing, and repair operations on the television appliance designated at the customer’s specified premises.

2. Doorstep Inspection & Diagnostic Fee

• A standard technical inspection and doorstep transportation fee of ₹299 is applicable for all home visits.
• This fee compensates the technician’s time, travel, and electrical diagnostic testing.
• Inspection Fee Waiver: If the customer approves and accepts the quotation provided by our technician for component repair or spare part replacement, the entire ₹299 inspection fee is 100% credited/deducted from the total payable repair bill.
• If the customer declines the recommended repair after accurate on-site diagnosis, the ₹299 inspection fee remains payable.

3. Quotations & Repair Approval

Prior to performing any component replacement or soldering work, the technician will present an itemized estimate outlining parts and service charges. Work commences only upon verbal or written consent from the customer.

4. Spare Parts & Warranty Terms

• All replacement spare parts installed by our technicians (e.g. LED backlight strips, power supply modules, motherboard ICs) carry a limited written warranty of up to 90 days from the date of invoice.
• The warranty covers manufacturing defects and premature failure of the specific parts replaced.
• Warranty Exclusions: Warranty does not cover physical accidental breakage, liquid spillage/water ingress, unauthorized tampering or disassembly by third parties, lightning strikes, or excessive electrical voltage surges exceeding local grid tolerances.

5. Independent Service Representation

We function strictly as an independent multi-brand technical service provider. We are not an authorized, licensed, franchised, or direct agent of Sony Corporation, Samsung, LG, Xiaomi, Vu, or any other television manufacturer. Manufacturer warranties, if still active on newly purchased televisions, may be voided if serviced by unauthorized third parties. Customers are advised to verify manufacturer warranty status prior to booking independent third-party repairs.

6. Off-Site Workshop Transfers

While many standard issues are resolved directly on-site, certain intricate procedures—such as clean-room microscopic panel TAB bonding—require specialized factory machinery. If off-site transport is required, the technician will issue an official printed/digital pickup receipt detailing TV model, serial number, and physical condition. The television will be safely returned within 24 to 48 hours following repair and burn-in testing.

7. Payment Terms

Payment is due immediately upon completion and testing of the television service. Accepted payment modes include UPI, Debit/Credit Cards, Net Banking, and Cash. Invoices are dispatched electronically via SMS/WhatsApp or email.

8. Limitation of Liability

Our total liability for any claim arising from our services, whether in contract or tort, shall not exceed the total amount paid by the customer for the specific repair service under dispute. In no event shall we be liable for indirect, incidental, or consequential damages.

9. Contact & Grievance Redressal