Privacy Policy

1. Introduction

We are an independent television repair and maintenance service enterprise (Registration Number: 09ABDCA6573H1ZF). We highly respect the privacy of our customers and website visitors. This Privacy Policy details our protocols regarding the collection, utilization, storage, and protection of personal details you furnish when booking services or interacting with our platform.

2. Information We Collect

When you request a doorstep service, telephone our toll-free hotline (1800-569-1141), or submit an online booking form, we may collect:

• Contact Information: Your full name, mobile telephone number, email address, and service postal address / locality.
• Appliance Details: Television brand, model number, screen size, purchase date (if known), and reported technical faults.
• Transaction & Service History: Dates of technician visits, diagnostics recorded, replacement spare parts installed, warranty terms issued, and billing/payment status.
• Technical & Browsing Data: Anonymized IP addresses, browser types, referrer URLs, and interaction metrics gathered through standard analytics and Google Ads tracking tags.

3. How We Use Your Information

The information we collect is utilized strictly for genuine business operations:

• Scheduling and dispatching doorstep service technicians to your designated address.
• Communicating repair estimates, appointment confirmations, and service completion status.
• Administering and validating your up to 90-day spare parts warranty claims.
• Processing invoices and generating legal tax receipts.
• Measuring advertising effectiveness and optimizing user experience on our digital channels.

4. Data Sharing & Third Parties

We do NOT sell, rent, lease, or monetize your personal information to third-party marketing brokers or unrelated entities. Information is shared solely with:

• Assigned field technicians and support representatives directly involved in your service request.
• Trusted payment gateway partners for secure electronic transactions.
• Government regulatory authorities or law enforcement agencies only when strictly mandated by applicable legal statutes.

5. Cookies & Advertising Conversion Tracking

Our website may employ essential cookies and analytical tags (such as Google Ads Conversion Tracking) to understand campaign performance, click-to-call interactions, and user flow. You may configure your internet browser to refuse cookies or alert you when cookies are transmitted; however, some interactive features may experience reduced functionality.

6. Security of Your Personal Data

We implement robust administrative, technical, and physical safeguards designed to shield your personal details against unauthorized access, disclosure, alteration, or destruction. Electronic data records are stored in secure environments with restricted access control.

7. Your Legal Privacy Rights

Under applicable data protection guidelines, you possess the right to:

• Request confirmation of the personal records we maintain regarding your service history.
• Request corrections or updates to inaccurate contact information.
• Request the erasure of your contact records following the expiration of all active service warranties and statutory tax retention periods.

8. Updates to this Privacy Policy

We reserve the right to amend this Privacy Policy periodically to reflect changes in our operational procedures or relevant legal standards. The revised version will always be posted directly on this page with an updated revision date.

9. Contact Us Regarding Privacy Inquiries

For inquiries, data requests, or privacy clarifications, please reach our administrative team: