Refund & Warranty Policy

1. Overview of Our Customer Guarantee

At our independent TV service facility, customer satisfaction and fair business ethics are central to everything we do. We stand firmly behind the quality of our craftsmanship and the reliability of our spare parts. This policy governs how warranties are claimed, how cancellations are processed, and under what conditions refunds are issued.

2. 90-Day Service Warranty Coverage

Every repair task involving the replacement of physical components (such as LED backlight strips, power supply boards, T-Con cards, and motherboard ICs) includes a written service warranty of up to 90 days from the completion date shown on your official invoice.

• Free Re-Service: If the identical technical fault reoccurs during the active warranty period, our senior technician will visit and resolve the problem at zero additional cost for parts or labor.
• Unresolved Issue Refund: If after inspection our technician determines that the replacement component has failed and cannot be corrected or an appropriate replacement spare is unavailable, the customer will receive a 100% refund of the spare part cost paid for that specific component.

3. Doorstep Visit & Inspection Fee Policy

The ₹299 doorstep inspection fee covers the technician’s transit and live digital diagnostic testing:

• When a repair quotation is approved and executed, the ₹299 inspection fee is 100% waived and deducted from the repair total.
• If the customer opts not to proceed after diagnosis, the ₹299 visit fee is non-refundable as it covers the costs incurred in travel and diagnostic labor.
• If a technician fails to arrive within the agreed dispatch window without notifying the customer, the customer has the right to cancel without any charge.

4. Appointment Cancellation Policy

• Free Cancellation: Customers may cancel or reschedule a scheduled doorstep appointment at zero penalty by calling 1800-569-1141 at any time prior to the technician’s arrival at the doorstep.
• No cancellation fee is ever levied if a booking is cancelled ahead of the technician's arrival.

5. Warranty Exclusions

Our repair warranty is rendered null and void under the following circumstances:

• Physical accidental damage, screen panel cracks, or internal glass fractures occurring after repair handover.
• Damage caused by liquid ingress, flooding, pest infestation, or rust/corrosion.
• Tampering, circuit modifications, or attempted repairs by another technician or unauthorized third party.
• Damage resulting from severe external voltage spikes, lightning strikes, or improper domestic electrical grounding.

6. Refund Processing Timeline

When an authorized refund is approved:

• UPI & Digital Wallets: Processed within 24 to 48 business hours.
• Credit & Debit Cards / Net Banking: Processed within 5 to 7 business days, depending on the issuing banking institution.
• Cash Payments: Refunded via instant UPI or direct bank account transfer upon verification of the original invoice.

7. How to File a Warranty or Refund Claim

To initiate a warranty claim or request a service review: